How a project goes
Seven steps. We’ll tell you what we do, what we need, and when money moves at each. Timing depends on scope and goes in your proposal.
- 40% to start
- 40% at the midway milestone
- 20% before launch
You get in touch
- What we do
- Read it and reply on business days, as soon as we can.
- What we need
- The form, an email or a call. Even a rough idea is fine.
- Money
- Nothing.
The intro call (if you want one)
- What we do
- Talk for 20 to 30 minutes. Ask a lot of questions. Say whether it’s a good fit.
- What we need
- A rough idea of what you have and what you want.
- Money
- Free, no obligation.
Discovery or proposal
- What we do
- For bigger projects (web apps, mobile apps), a paid discovery of 1 to 2 weeks that ends in a written plan. For smaller ones, a written proposal after the call, with scope, price and a schedule.
- What we need
- Your time, examples, access to what you use today.
- Money
- Discovery is $1,500, credited if you sign the build within 60 days. A proposal has no charge.
We build, you see it
40% to start- What we do
- Build in stages and show you work along the way, at agreed points.
- What we need
- Feedback in good time, your content, and a person who can make decisions.
- Money
- The first 40% is due to start.
Milestone review
40% at the midway milestone- What we do
- Walk you through the midway state, agree what’s left.
- What we need
- Your sign-off on what we’ve built so far.
- Money
- The second 40% is due.
Launch prep
20% before launch- What we do
- Final testing, handover, setting things up in your accounts, a walkthrough of how to edit.
- What we need
- Access to your domain or hosting, and a go-ahead.
- Money
- The last 20% is due before launch.
The 30-day fix window
- What we do
- For 30 days after launch we fix defects in work we delivered, at no charge. A defect is something that doesn’t work as the proposal describes. New features, content changes, third-party or hosting changes, and browser or platform updates after launch are quoted separately.
- What we need
- A message telling us what’s wrong, with a screenshot if you can.
- Money
- Nothing in the window. After it, care plans from $90/mo or $120/h.
How we stay in touch
Email or phone, whichever you prefer, with a check-in at each stage. Updates come as plain messages.
When you change your mind
It happens. A change that fits the proposal just happens. One that doesn’t gets a price first, at $120/h, and we start after you say yes.
When it’s yours
You get your accounts, a short written note on how it fits together and a walkthrough. Ownership is spelled out in the project terms.
Prices in CAD, before applicable taxes.
