Questions to settle before you call.
Sixteen of them, grouped. If yours isn’t here, the phone works.
Cost and payment
How much does a website cost?
A landing page starts at $1,400. A business website with five to ten pages and an editor you can use yourself starts at $3,900. Those are real starting points, not bait. The pricing page lists what’s in each and what pushes the price up. Prices in CAD, before applicable taxes.
Do your prices include tax?
No. Prices are in Canadian dollars and before applicable taxes. Taxes depend on what we deliver and how it’s sold, so your quote and invoice show which ones apply to each line.
How do payments work?
Forty per cent to start, forty per cent at a milestone partway through, and twenty per cent before launch. You can pay by e-transfer or cheque, and invoices are due in 14 days. We’ll confirm the schedule in your proposal.
What’s discovery, and why pay $1,500 for it?
Discovery is one to two weeks of questions, sketching and planning, and you get a written plan at the end. For bigger projects it’s how we find out what you actually need, so the quote isn’t a guess. If you sign the build within 60 days, the $1,500 comes off the price. If you don’t, the plan is still yours to keep and use anywhere.
What if I need something that’s not in the quote?
Tell us. We’ll write down what it is and what it costs before we do any of it. Changes outside the original scope are billed at $120 an hour, or quoted as a fixed amount if it’s a bigger piece.
Ownership and after launch
Who owns the code and the site?
After final payment you own the custom code we write for you. Third-party and open-source parts stay under their own licences. Domains, hosting and store accounts should belong to you from the start.
Can I edit it myself?
Yes. A business website comes with an editor you can use yourself for text, images and pages, and we walk you through it. A change that needs new layouts or new features is a job for us.
What happens after launch?
For 30 days after launch we fix defects in work we delivered, at no charge. A defect is something that doesn’t work the way the proposal describes. After that you can call us for changes at $120 an hour, or put the site on a care plan from $90 a month.
Can you take over a site someone else built?
Often, yes. We start with a $1,200 audit, which is a written report on what’s there, what’s risky and what your options are. Nothing gets changed until you’ve agreed to a plan. Send us the link and whatever files and logins you still have.
Working with us
Do you only work with Winnipeg or Manitoba businesses?
We’re in Winnipeg and most of our work will be around here, but we work with clients across Manitoba and Canada. Most of it can be done over the phone and screen share, and we’re glad to meet if it helps.
How long does a project take?
It depends on the scope. A landing page moves faster than a web app, and an integration depends heavily on how tidy the systems are. We don’t promise dates before we know what you need. Your proposal has a schedule, and we flag early if it’s slipping.
Why not Wix or Squarespace?
Sometimes they are the right call. If you only need a few pages and you’ll build them yourself, use one. We’re the better fit when you want custom features or someone to build it and hand over the keys, and that costs more.
Your project
I only have a rough idea. Where do I start?
Pick “Not sure yet” on the form and write a few sentences. Or call. The intro call is free, 20 to 30 minutes, no obligation. We’ll ask what you have, what you want and who’ll use it. If it needs more thinking, discovery is the next step.
How do you handle my customers’ data and my logins?
We ask for the least access we need and only for as long as we need it. Please don’t send passwords by email. We’ll set up a safer way for sharing logins when the time comes. For web apps that store personal information, we cover how and where it’s stored in discovery. The privacy page covers what we collect from you.
Do you build accessible sites?
We build to WCAG 2.1 AA as a target, and we test with automated and manual checks. That’s a target, not a certificate. We also publish what we know is rough on our own site.
Are the Work projects real clients?
No. They’re sample concepts for fictional businesses, labelled that way everywhere they appear. We made them to show how we’d approach a project and what it would cost.
Still not sure?
Call or send a few lines, and we’ll say whether it’s a fit.